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TTC announces customer liaison panel and town meetings

Last week, the chair of the Toronto Transit Commission, Councillor Karen Stintz announced that the TTC is establish a new passenger-focused committee — the Customer Liaison Panel — with Commissioners, TTC staff and passengers as members. She also announced the first in a series of regular town hall meetings during which TTC staff hope to hear from passengers about their experiences and concerns, encouraging them to suggest ways that the TTC can improve.

The Customer Liaison Panel will include eight TTC passengers, the Chair of the TTC, another Commissioner, Gary Webster, the TTC’s Chief General Manager, Chris Upfold, its Chief Customer Service Officer, a member of the Advisory Committee on Accessible Transportation and Steve O’Brien, the chair of the TTC Customer Service Advisory Panel - the independent group which the TTC formed in 2010 to review customer service.

That panel recommended 78 ways to improve customer service. The TTC has already implemented or is implemented many of those recommendations. Establishing the new Customer Liaison Panel and holding town hall meetings are two of those recommendations.

If you’re interested in participating on the Customer Liaison Panel, send the TTC a resume and an essay no longer than 250 words that explains why you want to get involved and how you can contribute, as the TTC works to improve customer service. You can learn more about the panel and how to get involved here.

The first town hall meeting takes place in City Hall in the Council Chamber on Thursday, November 24. The first hour of the meeting will provide the public an opportunity to learn more about the TTC and meet one-on-one with staff and Commissioners. The TTC will devote the last two hours to the public asking questions and sharing their experiences.