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Refunds for some GO train passengers whose train is late



Starting this fall, the Government of Ontario will refund the cost of GO Transit fares to some passengers whose trains are more than 15 minutes late. The new policy does not apply when the delays result from extreme weather, police investigations, accidents and medical emergencies — events that are out of GO’s control.

Premier Dalton McGuinty announced the money-back guarantee to GO riders during the last election campaign. However, the Premier promised money back to passengers only if their train was later than 20 minutes behind schedule, so today’s announcement is a bit more generous than what he originally promised.

The government has not announced the date when the new refund policy kicks in. The Toronto Star reports that Metrolinx CEO Bruce McCuaig had estimated that the refund policy would cost between $6 million and $7 million annually.

Also according to the Star, GO’s latest annual report suggests that “95 per cent of its rush-hour trains run within five minutes of scheduled service and only 1 per cent of trips are cancelled or delayed more than 20 minutes.”

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