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TTC hosts annual Town Hall, November 12



The TTC is holding its seventh customer town hall this Thursday, November 12 from 6:30 until 9 p.m. in Council Chamber, City Hall, 100 Queen Street West.

During the first hour of the event, from 6 until 7 p.m., you’ll find information areas in the rotunda, where you can get more information about specific TTC initiatives and operations and speak one-on-one with TTC staff, including Chief Executive Officer Andy Byford.

The public forum starts promptly at 7 p.m. in the Council Chamber. You can ask questions and comment about, or suggest ways to improve, TTC services. Senior TTC staff will listen to your compliments, complaints and comments, addressing issues as they arise and hearing from as many members of the public as possible during two hours.

The TTC is live-streaming the meeting. Anyone who can’t attend can follow by visiting the Official TTC YouTube Channel, at 7 p.m.

You can also ask questions and offer comments during the meeting on Twitter, using the hashtag #ttctownhall.

Since seating is limited, admittance is first-come, first-seated.

American Sign Language interpretation and closed-captioning will be available at the meeting.


In 2010, the TTC Customer Service Advisory Panel considered various actions the TTC could take to improve customer service. The panel made 78 recommendations, including holding regular public forums to hear from customers about their TTC experiences.

It hosted its first town hall meeting Thursday, November 24, 2011 in City Hall. The second town hall took place Thursday, March 29, 2012 at York University. The third event took place in the Scarborough Civic Centre, Thursday, June 9, 2012.

The TTC originally scheduled its fourth town hall for Saturday, September 15 in the Assembly Hall in south Etobicoke. It canceled that event following the death of TTC employee Peter Pavlovski while on duty near Yorkdale Station. Instead, it held its fourth town hall in City Hall, Thursday, November 15, 2012.

The fifth and sixth town halls also took place in City Hall Thursday, November 22, 2013 and Thursday, November 20, 2014.


You can read a summary of the first town hall here. You can read a summary of the second town hall here. You can read a summary of the third town hall here. You can read a summary of the fourth town hall here. You can read a summary of the fifth town hall here. You can read a summary of the sixth town hall here.

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