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TTC introducing "Family of Services"
accessible bus and streetcar routes



FOS.jpg

Starting Monday, March 18, the TTC is introducing “Family of Services” bus and streetcar routes to expand the family of accessible service available to all TTC passengers.

According to the TTC, “A Family of Services Trip takes place when a Wheel-Trans customer uses the TTC’s conventional transit for a part of their journey.”

The transit agency is designating these routes as part of the Family of Services program:

  • 12 Kingston Rd;
  • 16 McCowan;
  • 25 Don Mills;
  • 29 Dufferin;
  • 35 Jane;
  • 45 Kipling;
  • 63 Ossington;
  • 81 Thorncliffe Park;
  • 84 Sheppard West;
  • 85 Sheppard East;
  • 95 York Mills;
  • 96 Wilson;
  • 97 Yonge;
  • 100 Flemingdon Park;
  • 133 Neilson;
  • 186 Wilson rocket;
  • 512 St Clair;
  • 900 Airport express;
  • 925 Don Mills express;
  • 935 Jane express;
  • 945 Kipling express.

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Wheel-Trans (door-to-door service) is part of the TTC’s Family of Services, which includes conventional bus, community bus, subway and accessible streetcar routes. Depending on a passenger’s abilities and the type of service they are eligible for, Wheel-Trans passengers may be able to use Family of Services.

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The TTC says that Wheel-Trans passengers who use Family of Services have more independent and flexible travel options. If you would like to book a same-day or an in-advance trip, you can book your trip with:

  • The Family of Services phone line: Call or access “reservationists”, who will personally plan your trip from start to finish, at 416-397-5852 from 7 a.m. until 7 p.m., Mondays to Fridays; or
  • The self-booking website: Use the Wheel-Trans self-booking website to book a Family of Services trip by visiting https://mywheel-trans.ttc.ca/. The self-booking website is available 24 hours a day every day.

To book a Family of Services trip, simply know the date and time that you want to travel along with your starting location and final destination, and the system will calculate an accessible route with Wheel-Trans service. When you book a Family of Services trip, TTC staff say they will do their best to alert you to any service-related incidents that arise on your day of travel and suggest alternative routes or stops.

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TTC staff have specifically chosen accessible transfer stops along every Family of Services route where you can transfer between your Wheel-Trans vehicle and a conventional TTC bus or streetcar. The TTC says it’s made sure that these transfer points are right for Wheel-Trans riders. All stops meet or exceed City of Toronto Accessibility Design Guidelines or Accessibility for Ontarians with Disabilities Act, 2005 (AODA) requirements.

Each Family of Services route has a number of transfer points. Your connecting Wheel-Trans ride can pick you up or drop you off at these stops. Most of the transfer points have a shared stop pole featuring a Wheel-Trans decal with a blue No-Show Ticket Posting attached to a regular stop pole.

Some stops have their own individual Wheel-Trans pole, placed in view of the stop shelter. Customers should always look for the blue No-Show Ticket Posting when waiting for a Wheel-Trans connection.

Shared Wheel-Trans stops:

  • are accessible;
  • include a shelter and bench and
  • are paired so that you can select in which direction your would like to travel along each route. For example, eastbound Family of Services stops are across the street from westbound stops.

While many passengers transfer at subway stations or designated bus stops, access hubs are modified bus shelters in key locations to provide ample shelter to passengers with disabilities. Access Hubs are accessible, dry, spacious, well-lit and heated with next vehicle displays and motion-activated doors so you can wait for your connections comfortably.

The first access hub is at Meadowvale Loop (northeast corner of Sheppard Avenue East and Meadowvale Road), connecting you with the 85 Sheppard East and 86 Scarborough bus routes.

The next access hub will open at Humber College North Campus this month. It will connect you to the 96 Wilson, 186 Wilson rocket and 927 Highway 27 express bus routes and Brampton Transit, MiWay and York Region Transit services.

Images: TTC.


Family of Services transfer points by route


900 Airport express

Southbound

  • Kipling Station.

Northbound

  • Kipling Station.

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25 Don Mills
925 Don Mills express

Southbound

  • Don Mills Road at Finch Avenue East;
  • Don Mills Station;
  • Don Mills Road south of York Mills Road;
  • Don Mills Road at Lawrence Avenue East; and
  • Pape Station.

Northbound

  • Pape Station;
  • Don Mills Road at Lawrence Avenue East;
  • Don Mills Road at York Mills Road;
  • Don Mills Station; and
  • Don Mills Road at Finch Avenue East.

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29 Dufferin

Southbound

  • Dufferin Street at Jane Osler Boulevard;
  • Dufferin Street south of Preston Road;
  • Dufferin Street at St. Clair Avenue West; and
  • Dufferin Street across from Dufferin Park Avenue.

Northbound

  • Dufferin Street at Dufferin Park Avenue;
  • Dufferin Street at St. Clair Avenue West;
  • Dufferin Street at Gibson Street; and
  • Dufferin Street across from Jane Osler Boulevard (beside Yorkdale Shopping Centre).

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100 Flemingdon Park

Southbound

  • on Concorde Place south of Concorde Gate; and
  • Broadview Station.

Northbound

  • Broadview Station; and
  • on Concorde Place south of Concorde Gate.

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35 Jane

Southbound

  • Pioneer Village Station;
  • Jane Street at Sheppard Avenue West;
  • Jane Street at Lawrence Avenue West;
  • Jane Street at Haney Avenue; and
  • Jane Station.

Northbound

  • Jane Station;
  • Jane Street north of St. Clair Avenue West;
  • Jane Street at Lawrence Avenue West;
  • Jane Street at Sheppard Avenue West; and
  • Pioneer Village Station.

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935 Jane express

Southbound

  • Pioneer Village Station;
  • Jane Street at Sheppard Avenue West;
  • Jane Street at Lawrence Avenue West; and
  • Jane Station.

Northbound

  • Jane Station;
  • Jane Street at Lawrence Avenue West;
  • Jane Street at Sheppard Avenue West; and
  • Pioneer Village Station.

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12 Kingston Rd

Westbound

  • Kennedy Station;
  • Brimley Road south of St. Clair Avenue East;
  • Kingston Road at Ridgemoor Avenue;
  • Beside #1859 Kingston Road; and
  • Victoria Park Station.

Eastbound

  • Victoria Park Avenue;
  • Across from #1859 Kingston Road;
  • Kingston Road at Sharpe Street;
  • Brimley Road north of Kingston Road; and
  • Kennedy Station.

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45 Kipling

Southbound

  • Kipling Avenue across from Hinton Road;
  • Kipling Avenue at Bethridge Road;
  • Kipling Avenue at Widdicome Hill Boulevard;
  • Kipling Avenue at Rathburn Road; and
  • Kipling Station.

Northbound

  • Kipling Station;
  • Kipling Avenue across from Beaverbrook Avenue;
  • Kipling Avenue across from Widdicome Hill;
  • Kipling Avenue at Bethridge Road; and
  • Kipling Avenue at Hinton Road.

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945 Kipling express

Southbound

  • Kipling Avenue across from Hinton Road;
  • Kipling Avenue at Bethridge Road; and
  • Kipling Station.

Northbound

  • Kipling Station;
  • Kipling Avenue at Bethridge Road; and
  • Kipling Avenue at Hinton Road.

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16 McCowan

Southbound

  • Scarborough Centre Station;
  • McCowan Road at Brimorton Drive;
  • Danforth Road across from Savarin Street;
  • Danforth Road at Wolfe Avenue; and
  • St. Clair Avenue East at Kennedy Road.

Northbound

  • Danforth Road north of St. Clair Avenue East;
  • Danforth Road north of Gordonridge Place;
  • Danforth Road north of Savarin Street;
  • McCowan Road at Brimorton Drive; and
  • Scarborough Centre Station.

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133 Neilson

Southbound

  • Beside #5910 Finch Avenue East;
  • Neilson Road at Malvern Town Centre (east entrance);
  • Neilson Road at Oakmeadow Boulevard [north]; and
  • Scarborough Centre Station.

Northbound

  • Scarborough Centre Station;
  • Neilson Road across from Oakmeadow Boulevard [north];
  • Beside #s 1315 and 1319 Neilson; and
  • on Finch Avenue East at Blackbird Gate.

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63 Ossington

Southbound

  • Eglinton West Station;
  • Oakwood Avenue at St. Clair Avenue West;
  • Ossington Station;
  • Ossington Avenue at Dundas Street West; and
  • King Street West east of Shaw Street.

Northbound

  • Shaw Street north of King Street West;
  • Ossington Avenue north of Dundas Street West;
  • Ossington Station;
  • Oakwood Avenue north of St. Clair Avenue West; and
  • Eglinton West Station.

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85 Sheppard East

Westbound

  • Meadowvale Access Hub;
  • Sheppard Avenue East at Malvern Street;
  • Sheppard Avenue East across from Allanford Road;
  • Sheppard Avenue East at Warden Avenue;
  • Sheppard Avenue East across from Settlers Road;
  • Don Mills Station;
  • Sheppard Avenue East at Willowdale Avenue; and
  • Sheppard - Yonge Station.

Eastbound

  • Sheppard - Yonge Station
  • Sheppard Avenue East at Willowdale Avenue; and
  • Don Mills Station;
  • Sheppard Avenue East at Settlers Road;
  • Sheppard Avenue East at Warden Avenue;
  • Sheppard Avenue East east of Allanford Road;
  • Sheppard Avenue East at Progress Avenue; and
  • Meadowvale Access Hub.

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84 Sheppard West

Eastbound

  • Sheppard Avenue West at Jane Street;
  • Sheppard Avenue West at Northover Street;
  • Sheppard West Station;
  • Sheppard Avenue West east of Yeomans Road;
  • Sheppard Avenue West at Easton Road; and
  • Sheppard - Yonge Station.

Westbound

  • Sheppard - Yonge Station;
  • Sheppard Avenue West at Brentwood Avenue;
  • Sheppard Avenue West west of Bryant Street;
  • Sheppard West Station;
  • Sheppard Avenue West at Arleta Avenue; and
  • Sheppard Avenue West at Jane Street.

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512 St Clair

Eastbound

  • Gunns Loop;
  • St. Clair Avenue West across from Earlscourt Avenue;
  • St. Clair Avenue West east of Winona Drive;
  • St Clair West Station;
  • St. Clair Avenue West across from Dunvegan Road; and
  • St Clair Station.

Westbound

  • St Clair Station;
  • St. Clair Avenue West west of Dunvegan Road;
  • St Clair West Station;
  • St. Clair Avenue West west of Winona Drive;
  • St. Clair Avenue West west of Earlscourt Avenue; and
  • Gunns Loop.

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81 Thorncliffe Park

Southbound

  • Pape Station.

Northbound

  • Pape Station.

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96 Wilson

Eastbound

  • Albion Road across from Armel Court;
  • Wilson Avenue across from Clayson Road;
  • Wilson Avenue at Keele Street;
  • Wilson Avenue at Dufferin Street;
  • Beside #379 Wilson Avenue;
  • Wilson Avenue at Avenue Road; and
  • York Mills Station.

Westbound

  • York Mills Station;
  • Wilson Avenue at Avenue Road;
  • Beside #340 Wilson Avenue;
  • Wilson Avenue west of Dufferin Street;
  • Wilson Avenue at Keele Street;
  • Wilson Avenue west of Clayson Road; and
  • Albion Road at Armel Court.

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186 Wilson rocket

Eastbound

  • Albion Road across from Armel Court;
  • Wilson Avenue across from Clayson Road;
  • Wilson Avenue at Keele Street;
  • Wilson Avenue at Dufferin Street;
  • Wilson Avenue at Avenue Road; and
  • York Mills Station.

Westbound

  • York Mills Station;
  • Wilson Avenue at Avenue Road;
  • Wilson Avenue west of Dufferin Street;
  • Wilson Avenue at Keele Street;
  • Wilson Avenue west of Clayson Road; and
  • Albion Road at Armel Court.

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97 Yonge

Southbound

  • Yonge Street at Park Home Avenue;
  • Yonge Street at Glengrove Avenue West;
  • Yonge Street at Castlefield Avenue; and
  • Davisville Station.

Northbound

  • Davisville Station;
  • Yonge Street across from Castlefield Avenue;
  • Yonge Street at Glengrove Avenue East; and
  • Yonge Street at Empress Avenue.

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95 York Mills

Westbound

  • Ellesmere Road west of Dormington Drive;
  • Ellesmere Road across from Principal Road;
  • Ellesmere Road at Victoria Park Station;
  • Parkwoods Village Drive across from Brookbanks Drive;
  • York Mills Road west of Leslie Street;
  • York Mills Road across from Sandfield Road; and
  • York Mills Station.

Eastbound

  • York Mills Station;
  • York Mills Road at Sandfield Road;
  • York Mills Road at Leslie Street;
  • Parkwoods Village Drive at Brookbanks Drive;
  • Ellesmere Road east of Victoria Park Avenue;
  • Ellesmere Road east of Principal Road; and
  • Ellesmere Road east of Gander Drive.

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