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More TTC service changes resulting from COVID-19, starting March 24

The TTC is closely monitoring ridership and service trends daily across all modes and reviewing staffing and resources to effectively match service delivery with availability.

It says that, over the past week, the number of daily taps on PRESTO fare-card readers have indicated that the number of riders aboard TTC vehicles has declined by more than 70 per cent, when compared to a typical early March weekday. While the TTC continues to move a substantial number of people across the system each day, passengers’ travel patterns are changing and ridership is declining.

As a result, the TTC is making several service changes:

  • It’s reallocating buses along all 900-series express routes — except for 900 Airport express, 903 Kennedy - Scarborough Centre express and 927 Highway 27 express — to other routes, as necessary.
  • It’s reallocating buses along all 140-series Downtown express routes to other routes, as necessary.
  • It’s reallocating buses along the 176 Mimico GO shuttle route and streetcars along the 508 Lake Shore route to other routes, as necessary.
  • It’s shortening the path for buses along the 503 Kingston Rd route. Buses operate only as shuttles between Bingham (Kingston / Victoria Park Avenue) and Woodbine (Kingston / Queen Street East) loops. Transfer at Woodbine Loop to board streetcars along the 501 Queen route to travel to or from downtown Toronto. Buses along the 22A Coxwell via Kingston Rd route continue to operate Mondays to Fridays after about 7 p.m. and all day Saturdays, Sundays and holidays.

The TTC is also operating extra service along the 36 Finch West route between Finch West and Finch Stations, when necessary, to partially replace express service along the 939 Finch express route.

Also, all buses along all branches of the 134 Progress route operate through Centennial College’s Progress campus to partially replace service along the 913 Progress express route.

Buses operating along regular, local routes continue to serve passengers on streets that usually have express-bus service. Buses along the majority of these routes drop off or pick up passengers at stops every 10 minutes or better. The TTC continues to serve all neighbourhoods and it will operate more additional buses where and when necessary.

Public-facing applications such as NextBus and Triplinx will reflect these service over the next week. Please expect some prediction irregularity to occur while the systems are updating.

The TTC asking bus passengers to board and exit from the rear doors only, unless they need to use accessible ramp, because fare boxes are no longer accessible to passengers. The transit agency is changing its policies and procedures — after consulting with Amalgamated Transit Union (ATU) Local 113 — to allow for greater social distancing while decreasing potential contact with operators. The TTC has also instructed operators to keep their protective barriers closed at all times.

The TTC started making these changes today, Tuesday, March 24 and is continuing to implement them over the next 24 hours.

Last week, operators stopped handing out paper transfers to bus passengers paying by cash, tickets or tokens. The TTC is no longer accepting payment by cash, tickets or tokens on TTC buses (excluding Wheel-Trans) starting Tuesday, March 24. It’s asking passengers to pay with PRESTO fare cards, where available.

“This move is being made to prioritize the health and safety of our employees and customers,” said TTC chief executive officer Rick Leary. “We continue to focus on physical distancing, social equity and ensuring we match capacity to demand.”

The TTC says it “continues to take direction and follow the sound advice from Toronto Public Health regarding what precautions and controls should be implemented to protect the well-being of our customers and employees.”

The TTC is extending the deadline for PRESTO card passengers to cancel their Autorenew or 12-Month Pass for April, until 11:59 p.m. on Friday, March 27. Passengers wishing to cancel their Autorenew or 12-Month Pass, should visit and log into their My PRESTO Account. Anyone who wants to re-sign up for Autorenew or a 12-Month Pass can do so during the pass sales window, which is available from the last 12 days of the month until eight days after the next month.

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